Return Policy

We want you to love your hair! If for any reason you're not completely satisfied with your purchase, we offer a 15-day return policy from the date of delivery.

To be eligible for a return for refund, the following conditions must be met:

  • Hair must be unused, unworn, and in the same condition as when received.
  • All original packaging, tags, and seals must be intact.
  • Hair must not be altered in any way (e.g., washed, brushed, dyed, or installed).

To initiate a return, please contact our customer service team at [your email/contact form] within 10 days of receiving your order. Once your return is approved, you will receive instructions on how to send the item back.

Please note:

  • Return shipping costs are the responsibility of the customer.
  • Refunds will be issued to the original payment method once the returned item is received and inspected.
  • We reserve the right to refuse returns that do not meet the above conditions.
  • We do not exchange items.  Customers have the option to either return items for a full refund, minus shipping cost, or be issued a gift card.

Please start a RETURN HERE